Refund & Returns Policy – Cozy Hoodies

At Cozy Hoodies, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect
• The item is unused and in its original condition
• The return request is made within 7 days of delivery

To be eligible, items must be returned in their original packaging with all tags intact.

Non-Returnable Items

We do not accept returns for:

• Items that have been used, worn, or washed
• Items returned after the 7-day return period
• Clearance or final sale items (if applicable)

Refunds

Once your return is received and inspected:

• You will be notified about the approval or rejection of your refund
• If approved, your refund will be processed within 5–10 business days
• Refunds will be issued to your original payment method

Order Cancellations

• Orders can be canceled within 12 hours of placing the order
• Once the order is processed or shipped, it cannot be canceled

Shipping Issues & Delays

Since we operate on a dropshipping model, shipping times may vary.
In case of significant delays, customers may request a refund or replacement.

Return Shipping

• Customers may be responsible for return shipping costs, unless the item is defective or incorrect
• We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a damaged or wrong item:

• Contact us within 48 hours of delivery
• Provide clear photos of the issue
  We will offer a replacement or full refund at no additional cost.

Contact Us

For any return or refund requests, please contact us:

📩 Email: support@cozyhoodies.com

Please include:

• Your Order Number
• A description of the issue
• Photos (if applicable)